We want you to be satisfied with the jewelry you purchase from Horizon Marketplace LLC. If you are not completely satisfied with your purchase, you may return the item in accordance with the Return and Refund Policy below.

  1. Return Conditions
    To ensure that your return goes smoothly, please ensure that the following conditions are met:

Returns must be made within 30 days of receiving the item.

Items must be unused, undamaged and still in their original packaging.

When returning an item, please include proof of purchase or invoice to confirm the purchase.

  1. Non-Returnable Items
    The following items are not eligible for return policy:

Personalized or customized jewelry.

Discounted or promotional items (unless the product is defective).

Damage caused by misuse.

  1. Return Process
    Please contact us through our customer service email at ChristineYeager@christineyeageronline.com to state the reason for the return and provide your order number.

Our customer service team will contact you upon receiving your return request with detailed instructions for the return.
Return the item with your receipt to 2319 Ashford Dr, Chattanooga, TN 37421.

  1. Refund Policy
    Eligible return items will be refunded within 5-7 business days of our receipt.
    Refunds will be made to the original payment method. Depending on your bank’s processing time, it may take 5-10 business days for the refund to appear in your account.
    Shipping charges are non-refundable unless we sent the wrong item or the product is defective.
  2. Exchange Policy
    If the item you received is defective or wrong, you may choose to exchange it. In this case, we will cover the shipping costs and provide you with a replacement item.
    Exchanges must be requested within 30 days of receiving the item and meet our return conditions.
  3. Shipping Damage
    If you find shipping damage when you receive the item, please contact us by email within 48 hours and provide photos of the damaged item. We will work with you to resolve the issue and arrange a return, exchange or refund for you as appropriate.
  4. Contact Us
    If you have any questions or need further assistance, please feel free to contact us at:

Address: 3635 c and me hue vi blvd lake ha vaso city AZ 86406
Phone: 5205935292
Email: ChristineYeager@christineyeageronline.com